Verifying Your aldin99 Account Identity
Account verification is how we make sure your funds can only be accessed by you. It is a one-time process — once complete, it stays on your account and does not repeat for routine deposits or withdrawals. We ask for a government-issued ID (MyKad works for Malaysian accounts) and occasionally a proof of payment method for higher-value withdrawals. This step protects your
balance from unauthorised access and keeps the account in good standing. Submit documents through the verification section of your account dashboard; our support team reviews them and confirms status via live chat.
- Go to account verification — Find the verification or identity section inside your aldin99 account settings and open the document upload form.
- Upload your ID document — A clear photo or scan of your MyKad — front and back — is the standard requirement for Malaysian account holders.
- Confirm your payment method if requested — For larger withdrawal amounts, we may ask for a screenshot of your Touch 'n Go eWallet or bank account confirming ownership.
- Wait for confirmation via live chat or account status — Our team reviews submitted documents and updates your account status; contact live chat if you need a progress update.